<p>If something does not work as expected, we are here to help.</p><h2 id="2ccdb8r1o4w" data-toc-id="2ccdb8r1o4w">In-app chat</h2><p>When logged in, use the chat button in the bottom-right corner. This is the fastest way to reach support during the school day.</p><h2 id="o2ao2d5ffr3" data-toc-id="o2ao2d5ffr3">Email</h2><p>Email <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@qlixapp.com">support@qlixapp.com</a> from the same address you used to register. Include what you were trying to do, what happened, and screenshots if helpful.</p><h2 id="z8trdbiq5ym" data-toc-id="z8trdbiq5ym">Feature requests</h2><p>We welcome ideas for new functionality. Contact support with your suggestion and we will log it for the product team.</p><h2 id="e7dk53xpx3i" data-toc-id="e7dk53xpx3i">Help center</h2><p>Search this help center for step-by-step guides on calendar, planning, AI, assessments, and account tasks.</p><h2 id="owsk7qex15x" data-toc-id="owsk7qex15x">Training</h2><p>Qlix is designed to be intuitive without a training course. The get-started banner, welcome tour, and these articles cover the essentials. Schools can book a call via qlixapp.com/contact-us for wider rollout support.</p>

In-app chat, email support, and feature requests.

Get help when you are stuck

Qlix Support

Set up your workspace, add classes, and teach your first lesson.

Getting started

An overview of the teaching workspace and where to find things.

Welcome to Qlix

What the setup wizard collects and how to fix mistakes afterwards.

First-time setup and onboarding

Set session start times and durations so your calendar reflects real school days.

Add bell times and day structures

Navigate your diary, move lessons, and manage tasks and meetings.

Calendar and timetable

Switch calendar views and jump to today or any teaching date.

Use the day, week, and month calendar

Manage multiple years and keep timetables separate.

Academic years and switching between years

Move plans along your timeline without rebuilding from scratch.

Push, pull, and reschedule lessons

Track to-dos, nudge yourself before lessons, and manage duties.

Tasks, reminders, and meetings

Build structured plans, export packs, and reuse previous work.

Lesson planning

Organise starters, main activities, and plenaries in a workflow that matches how you teach.

Build lesson plans with phases and blocks

Choose the right block type for each part of your lesson.

Activity types: worksheets, quizzes, presentations, and more

Download everything you need for Monday in one go.

Export and print lesson packs

Pull plans from previous years or your library without starting over.

Import and reuse lesson plans

See an entire term for one class and plan ahead.

Use the class planning timeline

Store reusable activities and link them into lesson plans.

Resources and library

Browse, organise, and attach reusable teaching materials.

Your resources library

Standard, Support, and Challenge versions without duplicating whole lessons.

Content variants for differentiation

Context-aware help while you plan, teach, and reflect.

AI assistant

Five assistants that open where you already work.

Use the Qlix AI assistants

Use the context panel to choose which data is shared with each chat.

Control what AI can see

Apply drafts directly to lesson blocks or the library.

Save AI suggestions to your plans

Assessments, Go submissions, markbooks, and teaching insights.

Learning Intelligence

Attach evidence collection to activities on your lesson plans.

Set up assessments and homework

Share codes and links so classes can complete quizzes and homework online.

Students submit work via Go

See progress, missing work, and what to teach next.

Markbooks, reporting, and teaching insights

Manage class rosters, seating, notes, and the class timeline.

Classes and students

Lessons, planning, AI, reporting, timeline, students, and seating plans.

Navigate the class page

Rosters, SEN context, and private tutor timelines.

Student profiles and notes

Feed, groups, connections, and sharing resources with colleagues.

Community and sharing

Connect with colleagues and import shared plans without email attachments.

Feed, groups, and sharing resources

Billing, security, exports, and how to get help.

Account and support

Plans, trials, usage, and referral credits.

Subscriptions, billing, and referrals

Passwords, email changes, data export, and backups.

Account settings, security, and export

Use Qlix on phone and tablet, and what works without Wi‑Fi.

Mobile apps and offline use

How can we help you?

Help Center

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Backlog

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Main Roadmap

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